Returns & Refunds

30-Day Satisfaction Guarantee

We have a 30-day return policy, which means you have 30 calendar days from purchase date to request a return.

To start a return, you can start its process from our Contact form, or email us at hello@avrolife.com.

To be eligible for a return, you will need the receipt or proof of purchase and the reasons for a return. AVRO reserves the right to verify information, to require valid proof of purchase, and to deny return requests in its discretion in cases of suspected fraud or if customer has abused the AVRO 30-Day Satisfaction Guarantee.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

AVRO covers return shipping costs for items that arrive defective, damaged, or incorrectly shipped. For returns started for other reasons, such as a change of mind, the customer is responsible for return shipping costs.

Damages and Issues

Please inspect your order upon receipt and contact us at our Contact form immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us with our Contact form or at hello@avrolife.com.

Subscriptions

You can pause, skip, or cancel a Subscribe & Save subscription at any time. See our Cancellation Policy for how.